Code of Conduct & Ethics

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Code of Conduct & Ethics

At Court & Spark we commit to:-

  • Conduct ourselves to the highest levels of ethics, integrity, accountability and responsibility.
  • Treat all clients and potential clients with absolute dignity, confidentiality and respect as free and equal individuals
  • Maintain the good reputation of the coaching profession in general.
  • Comply with both the spirit and the letter of any commercial agreements made with clients, potential clients and professional colleagues
  • Make commercial agreements with clients and potential clients that are fair and will respect all parties to such agreements.
  • Represent true levels of status, title, competence and experience in order not to mislead, misrepresent or defraud.
  • Clearly state to clients and potential clients the terms of any commercial agreement including the expectations of both parties.
  • Make no claims or implications of outcomes that cannot be demonstrated or guaranteed.
  • Provide clear information about the methodology and processes involved
  • Obtain written permission from any client or potential client before releasing their names as referees.
  • Respect the absolute rights of the client’s confidentiality except as expressly permitted by the client or potential client in writing or as required by law.
  • Recommend different coaches or resources when these will be more appropriate to the client’s needs.
  • Deal quickly with any potential for conflict of interest and be transparent if a relationship moves beyond a coach/client situation. Agree to withdraw from the relationship if a conflict arises which cannot be managed effectively.
  • Refrain from offering professional information or advice that we know to be confidential, misleading or where the accuracy is beyond your competence to assess.
  • Endeavour to enhance public understanding and acceptance of professional coaching.
  • Respect all copyrights, agreements, work, intellectual property and trademarks and comply with all laws covering such areas.
  • Stay up to date and comply with all laws and by-laws of the UK and, if coaching clients based abroad, with the laws of the clients’ country.
  • Hold appropriate professional indemnity insurance to cover our coaching work.
  • Develop our level of coaching competence by participating in relevant and appropriate amounts of training and/or CPD.
  • Engage with supervision with a suitably qualified supervisor or peer supervision group with a level of frequency that is appropriate to our coaching practice and relevant coaching body.